More and more business leaders are looking for alternative operating models to reduce cost. However before leaders can recognize opportunity they have to look outside their paradigms to see it.
In the old days, not so long ago, having a physical office was a sign of prestige. However at the click of a mouse times have changed. Prestige is now about being innovative, resourceful and adapting to changing market conditions successfully. One consideration gaining significant momentum is leveraging virtual resources to accomplish specific business objectives.
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To our surprise and delight last week Forbes Magazine had an article about “Going Virtual” as one of the top investment ideas in 2009. The big surprise was to find Davinci Virtual mentioned in the article. Thougth we’d share it with you below:
Joshua Lipton, from Forbes magazine writes: Going Virtual: Fire your secretary and terminate your office lease. You can still have a Park Avenue address without the headache and overhead.
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By Tammy R. Pettinato
Employees striking out on their own is a growing trend in many industries and the legal profession is no exception. Enter the virtual paralegal, who works independently, typically from a home office, providing many of the same services as a paralegal who is employed by a law firm or company, while, according to Dawn Draper, a virtual paralegal based in Traverse City, Mich., giving attorneys a cost-effective option to get the work done.
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If you’re a small business wanting to compete with larger businesses a virtual assistant may be an invaluable tool. Just about any small company can operate much like a larger company with the help of a virtual assistant.
If you’re answering your cell phone on the road while you’re running your business, you cannot give the level of service your customers expect…not to mention you know you shouldn’t talk on your cell phone while driving! But with a virtual assistant fielding your calls and inquiries, you’re both a smart business-owner and a safe driver.
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Jet Blue has a small corporate office, however the call center of over 300 agents is virtual. What does virtual mean, you ask? Well, in Jet Blue’s case, it means they home source their call center agents. That’s right, over 300 Jet Blue employees work from their home offices with a computer and telephone to handle all the customer service, sales, booking and so on for the entire Jet Blue operation. Isn’t that wild?
So, with a working computer, broadband Internet connection and telephone as the requirements to work as a call center agent, Jet Blue’s agents will never have to walk out their front door. They simply work from home and get a nice pay check at the end of each month. If you think about all of the cost savings Jet Blue gained by employing this business model, the savings are probably astronomical.
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