Davinci Virtual | Blog

You might wonder just what situations would a virtual receptionist be ideal? In situations where companies or firms have moved out of traditional office space in favor of an all-telecommuting workforce, a virtual receptionist often serves as the central hub for all incoming calls and is able to route calls to satellite and home offices seamlessly – so smoothly that the customers never even realize they’re not dealing with a company that’s not based in a single office suite.
But that’s not the only time using a virtual receptionist will work beautifully for a company. While many companies using virtual receptionists are small professional firms that can’t justify adding a full-time staff member to their office, other companies use virtual receptionists to handle overflow calls or to answer when the on-site receptionist is away — whether for lunch, a vacation, a sick day or an errand.
In the end, the verdict is in: having a human on the other end of the line when clients or customers call is a huge factor in making a customer happy. Having a pleasant, competent, and friendly human on the other end of the line is even better. Virtual receptionists can handle this all for companies today.
Virtual Receptionist Tip: In a variety of office situations, such virtual receptionist services are offered with extended hours — 5 a.m. to 7 p.m. – crossing time zones and able to handle it all smoothly and professionally.